SafetyPro Reset Sequence

There are several methods for resetting your SafetyPro printer. Some of these methods require software, while others may be performed by using power-on button combinations. All are equally effective.

1. SP200/SP300 Printer Reset: Button Method

This method applies to the ISS SafetyPro SP200 and SP300 printers, which have one button and one LED on top. Your printer must be properly loaded with supplies before starting. Please ensure you are using the correct power supply (output voltage should be 19-24v, output amps at least 3.75).

1. Read and understand all steps before beginning.
2. Power off your printer using the switch in the back.
3. While your printer is powered off, hold down the Form Feed button on top of the printer.
4. Continue holding the Form Feed button down until instructed to release it.
5. Power on the printer with Form Feed held down.
6. The LED on top of the printer will flash a few times, then it will slowly blink 5 times red, 5 times amber, 5 times green. The blinks will be slow enough to count.
• For Factory Reset Only: Release the Form Feed button after counting 5 red and 5 amber, and at least 2 green. You may have die-cut or continuous loaded for this sequence.
• For Factory Reset + Recalibrate: Release the Form Feed button after counting 5 red and at least 2 amber. You must have die-cut material loaded to re-calibrate.
7. The printer will go through a reset sequence. It may or may not print some test data. If you selected the recalibration option, your material will feed out and may cut.
8. When the printer returns to a solid green LED, power off for at least 5 seconds, then power back on.
9. The internal memory of the printer is now reset.

If the printer does not return to a solid green light after reset, you may have additional issues. Contact ISS for assistance.

2. Printer Reset: Software Method

This method applies to the all ISS SafetyPro printers. Your printer must be properly loaded with supplies before starting. This method requires that your printer driver be installed and configured and that the printer be connected to the USB port on your PC and powered on. Please ensure you are using the correct power supply (output voltage should be 19-24v, output amps at least 3.75).

1. Read and understand all steps before beginning.
2. Download the latest version of DiagTool and unpack if using the zip.
3. Run DiagTool.
4. Within DiagTool, click the "Get Status" button at the bottom-left. This should report "Ready." If not, power off for 5 seconds, and power back on.
5. Click the "Factory Default" button on the left-hand side.
6. The printer LED will flash a few times on the SP200/300, the screen will power off and on on the Evo style. The printer may or may not print test data.
7. When the printer screen or LED is back to normal, power off for at least 5 seconds, then power back on.
8. The internal memory of the printer is now reset.
9. Optionally, you may click the "Calibrate Sensor" button to recalibrate your printer. You must have die-cut material loaded to recalibrate.

If the printer does not return to a solid green light or ready state after reset, you may have additional issues. Contact ISS for assistance.