Can I use Word or other programs to create labels, or do I have to use your software?

As long as you have the Windows printer driver installed for your SafetyPro printer, you may print from any software that can format the page size correctly. Many customers use SKM, Etap, Easypower, Word, Excel, and Adobe products for creating labels.

Our labeling software will work perfectly alongside any other software you may wish to use. We recommend installing the full collection of SafetyPro software, no matter what you ultimately decide to use.

Can I open label files from FacilityWare in SafetyPro Label Designer, and the other way around?

FacilityWare and SafetyPro Label Designer both have their own saved file formats. You must use the software that you originally used to create the label, to open and use it again.

Can I import a PDF into FacilityWare or SafetyPro Label Designer?

Since you can print a PDF file directly, there is no need to import it into your label design software. Simply open the PDF file (we recommend printing from Chrome or Edge), and print. As long as your PDF file is formatted properly, it will print properly. You cannot import PDF files in SafetyPro Label Designer or FacilityWare, but you can import PNG, JPEG, and a variety of other formats.

I moved to a new computer and now FacilityWare won't open my previously saved file.

If you're getting an error along the lines of "FacilityWare cannot open this file because it contains elements that are not available in this version," it means simply that your FacilityWare was not installed properly for your username. This happens most commonly when an IT administrator installs the software for an end-user. Luckily, the fix is easy and quick, and usually doesn't require IT to come back to help.

To fix this issue, close FacilityWare, then browse to C:\Industrial Safety Solutions\ and locate the FacilityWare folder. Enter the folder until you see a long list of FacilityWare files. Locate the file named "reg.reg" and double-click it. This will install the proper FacilityWare keys for your user. If the reg.reg file is missing, contact ISS and we can send you a copy.

What do you mean when you say "driver" and "labeling software"?

The driver, or Windows driver, is the software that allows the computer to talk to the printer, and send print jobs from any other software (such as Word, SKM, Etap, PDF, FacilityWare, and more). The driver is absolutely required in order to use the printer.

The labeling software is what you use to design labels. The SafetyPro comes with two options for label creation, FacilityWare and SafetyPro Label Designer. We highly recommend that you install both.

Can I print from a PDF file?

Yes! You can print from any software, including a PDF reader, that is able to format the page size correctly. Make sure that your PDF file is formatted to match your labeling material. If your PDF is a label sitting on an 8.5x11 page, it will not print properly. For PDF files, we recommend printing from Chrome or Edge, as these have the fewest quirks (compared to Adobe Reader and others). If you're having trouble with your PDF reader, try right-clicking your PDF file and choosing to open in with Microsoft Edge (Browser).

SafetyPro Label Designer isn't remembering my driver settings changes.

We recommend exiting the SafetyPro Label Designer software to make changes to your print driver, then restarting the software when you are done. By doing this, you'll ensure that the changes are retained at the system level, and that SafetyPro Label Designer is reading the most recent changes.

How can I insert a special symbol in SafetyPro Label Designer?

There are three ways to get a special symbol into SafetyPro Label Designer. First, you can just search for the symbol in a web browser, highlight and copy it, then paste it into a textbox in SafetyPro Label Designer. Second, you can search the web and download an SVG file and insert it into your label. Third, if you have a number pad on your keyboard, make a new text object and put your cursor in the box, then hold ALT and type in a code from alt-codes.net and it will appear in your text box entry.

The printer is set to a non-label printer in SafetyPro Label Designer, and it is complaining about my page size. How do I select a different printer?

If you load SafetyPro Label Designer and something other than your label printer is listed at the bottom right, you may need to clear the setting. Try downloading and running this fix: Reset SafetyPro Label Designer Printer Setting.

Make sure to select your label printer when you create your first label. For additional assistance, please call us at 877-762-9280.