Industrial Safety Solutions

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Category: Installation Questions

Return to Frequently Asked Questions Category List

Should I connect the printer before installing the software?

You should load your supplies, then connect and power up your printer, before running the driver installer. You may install the labeling software and additional packages at any time, with or without the printer connected. Only the printer driver requires that the printer be connected and powered on prior to install. If you forget to connect and power on your printer, you may re-run the driver installer as needed.

Do I need to install the software before connecting the printer?

You should load, connect, and power on the label printer before installing the software.

Should I install the driver first, or the labeling software?

It makes no difference, you may install the software in any order.

Do I have to have administrative rights on my computer in order to install the software?

It is highly recommended that the software and driver both be installed with full administrative rights. Installing as a non-privileged user may give unexpected results. In many corporate environments, IT will be needed to install the driver and/or labeling software.

I get a warning like "Windows can't verify the publisher..." when I try to install. What is this, and what do I do?

This is a function of Microsoft logo certification, and may be ignored as long as your software is downloaded from a trusted source. If you are using the ISS software files from our website, you may click "Install this driver software anyway" without any problems.

My SafetyPro driver did not install correctly, what do I do?

Most driver installation issues are solved by powering off the printer for 5 seconds, then turning the power back on, and re-running the driver installer program. IT-managed computers will require admin rights to install the printer driver.

I ran the SafetyPro driver installer, but I cannot find the drivers. Where do the driver files end up?

After running the driver setup application from our support page, you may find a copy of the driver files in your C:\Industrial Safety Solutions\SafetyPro driver\ folder. You may use this copy to install the printer manually, via the DriverWizard application. You may also re-run our downloaded driver install package as many times as you need to, without having to uninstall (it will simply try to install again.) We recommend powering off your printer for 5 seconds, then powering it back on. IT admin rights may be required to install a printer, depending on your local network setup.

There are a few different ports on the back of the printer, which one do I use?

We recommend that you use the included USB cable to connect your SafetyPro.

Some models of the SafetyPro may come with any of the following connectors on the back: USB, DB9 Serial, Centronics Parallel LPT, and Ethernet. The most commonly used connection is the USB. For the USB, you may use any standard USB printer/scanner cable, SafetyPro printers do not require a special cable. This cable is technically called a USB Type-A to USB Type-B cable, and is included.

Customers with specific needs may use a Serial, Parallel, or USB-to-Serial or USB-to-Centronics cable. These cables have specific requirements, and are not considered standard. Consult with your local IT if you require a special cable or setup.

Customer who print over a network may use the Ethernet port (optional on some SafetyPro printers). This port is setup using the diagnostic tool available online.